Comments on: Jura ENA 8 Touchscreen Full Metropolitan Black #15496

By: Jaycee

Jaycee — Mon, 30 Dec 2024 15:38:37 +0000

Best coffee maker
Canât go wrong with this machine. Gorgeous and works well. Tad expensive purchasing cleaning tablets and filters though.

By: Bruce Snyder

Bruce Snyder — Mon, 30 Dec 2024 15:38:37 +0000

No Warranty Coverage with Amazon!
I loved the machine until it started making a loud banging noise 9 months after purchase. Jura says I’m not covered by warranty, as the machine was sold (new) by an Amazon reseller that is not an official Jura authorized dealer. Said I should have called them to verify warranty coverage before purchasing. Much as I like the unit, I will not buy another one because of their poor customer service. So I’m paying for shipping and repair, not cheap. Caveat Emptor.

By: Aaron Slaiby

Aaron Slaiby — Mon, 30 Dec 2024 15:38:37 +0000

Dead on arrival
Water pump was not working properly. I immediately called Jura and they were able to send a replacement which worked properly. Iâm really getting annoyed at the worse and worse quality control coming through Amazon. Makes me wonder if I got a returned machine.

By: mark

mark — Mon, 30 Dec 2024 15:38:37 +0000

Swiss quality?
Lines on display developed by 3rd day of use since brand new. But coffee is okay

By: Steve W

Steve W — Mon, 30 Dec 2024 15:38:36 +0000

Excellent Coffee Maker
Once setup after easy configuration it makes excellent coffee, cappuccino and espresso. Easy to clean and maintain.

By: Jenni2

Jenni2 — Mon, 30 Dec 2024 15:38:36 +0000

Amazing
Very easy to use. It makes great coffee. Within 5 minutes in the morning Iâm having my cup of Java. Super easy to clean.

By: Amazon Customer

Amazon Customer — Mon, 30 Dec 2024 15:38:36 +0000

Arrived broken
We have been using a Jura coffee maker since 2007. Our Jura Impressa lasted until about a week ago. Best coffee ever. We finally had to say goodbye to our beloved Impressa and ordered a new Jura eva8 in Metropolitan black. When it arrived today I was so excited to not only use it but dig into all the new technology Jura has improved upon. When I removed it from the Amazon box I noticed a huge dent crush in the actual Jura box. Opened it up and everything appeared to be fine until I filled the water tank and noticed water all over my counter top. First I thought I hadn’t installed it properly so I removed it and it felt like it was cracked, sure enough a crack from top to bottom. This water tank although nice looking is very cheaply made and very thin plastic. We contacted Amazon immediately and they wanted us to return the entire machine. Now we have to contact Jura but today is Labor day and no answer. We’ll no coffee for me. For a $1,500 dollar machine you would think that as well as it was built that they wouldn’t have gone cheap on something like the water tank that is used almost daily.